Keeneo expertise in Telecom

This solution was designed to connect any IT infrastructure with a wide variety of telecom hardware — across industries like healthcare, industrial manufacturing, and public safety. It allows organizations to route alerts and technical signals from systems or sensors through predefined workflows, without requiring changes to their existing environments. Keeneo participated in extending and adapting the platform to allow integration with both modern and legacy technologies. The project involved developing backend modules, setting up connector logic, and refining event-handling algorithms to coordinate communication across diverse equipment.

This project aimed to modernize a calculation platform used to assess service degradation risks due to telecom hardware failures across nationwide base stations. It simulates emergency scenarios and determines optimal equipment for replacement — especially in cases of vandalism, accidents, or natural disasters. Keeneo added NGN compatibility, expanded hardware models, and carried out major performance upgrades. The platform now completes critical calculations six times faster, easing the load on backend systems and accelerating operator decision-making.

Built for operator teams managing subscriber data across several countries, this service functions as a bridge between business logic and backend databases. It replaced an outdated tool and introduced new capabilities for identity control, profile management, and data integrity — covering multiple subscriber types. Keeneo handled full backend development, adapted the logic to fit diverse regional models, and connected various subsidiaries into a cohesive system. Message routing, service isolation, and cross-region access were key components of the build.

This large-scale top-up solution was tailored for a telecom provider managing tens of millions of subscribers. It introduced recharge channels via ATM, IVR, and SMS, along with tools for targeted marketing and campaign automation. Keeneo led architecture improvements, system integration, and codebase optimization. The team also addressed performance challenges, introduced multilingual support, and conducted thorough testing across regions. The platform now plays a central role in monetization and customer engagement.

This platform unifies client-facing channels — voice, SMS, email, chat, and social media — into a single interface. It was built for businesses handling large volumes of interactions across departments. Keeneo contributed to modules for IVR, call routing, email flows, and interface logic, while also implementing test automation for long-term quality assurance. The product continues to expand with new media features and analytics capabilities that reflect how businesses engage in real time.

Created to host webinars and virtual events, this platform includes features for scheduling, custom registration, audio-only access, and live chat moderation. Keeneo oversaw the full product lifecycle — from UI design and backend architecture to analytics dashboards that reveal viewing patterns and audience engagement. After launch, our team continued with iterative improvements and long-term product growth in close collaboration with the customer.